Eden Project Reviews

- considering the effort made in some of the exhibits to promote vegan/ veg diets to reduce personal carbon footprint -there is a distinct lack of vegan options in the food outlets. It would be really useful to have an approximate carbon footprint of food options available to make informed decisions, which would help in life's wider choices.

First I must say pricing for entry says adult £32.50. We found out later that we were charged £37.50. We are pensioners and were offered NO DISCOUNT, but students get a discount, old people don't matter I suppose.

My wife and I visited in 2009 and was very disappointed, as there was little colour and nothing to give a wow factor at all. Tired and neglected then, and still is according to the reviews seen today here. A rip off and don't waste your time with it. Look on BBC News today where it is being displayed - nothing in bloom. Disgraceful.

We booked for the Bryan Adams Concert ages ago.
It was cancelled due to Covid

We just found out it took place two days ago.

You would have thought they might have told us of the rescheduling or re-issued tickets!!!

What a terrible organisation..take your money, keep you in the dark and don't deliver for their customers...be warned !

Dr Slade

Having wanted to visit the Eden Project for years, I was very disappointed. The entry fee is overpriced (£32.50pp valid for a year but pointless for tourists visiting Cornwall once a year/once in a lifetime), one of the main vehicle entry points was closed (with no explanation as to where to go from there), they have removed the bus service from the car parks to the ticket office (a real struggle for anyone with mobility issues), poor signage of plants (little info as to what we were looking at), too many areas closed to the public, too many coffee shops offering the same limited food options, very politicised, and very much 'exit via the gift shop'. The final straw was that it's entirely cashless, which as we saw, caught a few people out.
I'm glad I finally got to see the dome structures for myself (which are impressive) but the concept is now far removed from its origins and in my opinion, not worth the cost. I'll spend my money on one of the more traditional gardens if I return to Cornwall.

Overpriced, there are no daily options only a yearly pass. Staff seemed indifferent to our concern saying "do you know how much it cost to do this?". Well what about tourists from abroad, who will only visit once?
It is a 20 minute walk from car park to entrance with no shuttle available.
Enjoyed the tropical dome, not so much the Mediterranean one.
Lack of signage when leaving, the signs for Plum parking area just stopped.
Do not recommend.

We visited whilst on holiday, May 2022, and we were extremely disappointed. In fact we were shocked and dismayed at the unkept and neglected state inside the biodomes, especially the Mediterranean one. The plants in this dome were very damaged near the pathways. This could have been prevented had someone actually tended to them. Many plants were clearly struggling due to lack of care and the fruit tress were rotting. My husband and I felt the rain forest dome was better, but not by much. The full place seemed like very little care or investment had been made in it for some time. Considering how expensive tickets are this begs the question, what is going on here? Overall, the Eden Project did not impress, was extremely overpriced in everyway (shops, cafes too) and in all honesty I would not recommend to anyone. It is clearly living off it's conceptional reputation, but this will not last. I sent a review direct to the Eden project, but they did not bother to reply. On a side note it is a cashless site and I overheard a distressed elderly man who had forgotten his card and needed food and drink. He kept trying to explain his situation, but staff did not help and just kept saying it's card only. This is not good customer service.

Seriously disappointed at this
run down and neglected project.
Everywhere was tatty and in dire
need of refurbishment with poor
flooring paving and paths to leaking ceiling and dome roof needing attention. Many exhibits for children are broken and not working or looking dirty and tired. Paintwork peeling and dirty. Signage poor and missing. No clear routes.
Little staff engagement with visitors and no enthusiasm or commitment not even in the massive shopping area.
It is great that outside projects are
getting funding from this cash cow
but I will not return until they up their game for the visitor experience.
Overpriced and poor value.

Plastic Grass!
Overpriced for what is was, and absolutely ridiculous that they have installed plastic grass for the play area, goes against many of the stated aims of the organisation.

We left feeling deflated. The attraction is far too overpriced. The day entry is the same as annual packages, and for those of us that only visit Cornwall 1-2 times a year £108 on tickets for three of us (that we will likely use once) is too expensive for what was there. We took my disabled grandmother who couldn’t see most of the attraction. There are some really good aspects of accessibility but much of it is lacking! We left saying it was the worst day we’ve ever had in Cornwall

I was deeply disappointed with my first long awaited trip to the Eden Project with my partner. Firstly, upon arrival we learnt that there was power failure resulting in a couple of the cafe's being closed. Then secondly, to discover that the one activity that we were keen to experience was under renovation, much like a few other areas on the complex.

It would of been helpful prior to booking tickets online to be informed on the website that certain attractions were not available to experience on the day we were visiting.

In addition to this, it would of also been helpful if staff informed visitors upon arrival or at the very least Eden Project display notices to inform visitors before starting the tour.

We will not be visiting again and feel that £59.60 for 2 adults to wander around the biomes and garden was a steep price to pay for very little in return.

Wrong time of year.
Having visited the Eden project in March I can honestly say I was disappointed. I paid full price for the tickets and not once was I advised that half if not most of the attractions were under renovation and the core exhibit was not working. We read alot of signs asking us to come back later in the year. This was the first time I'd been and I was hoping to see it and be wowed in winter making me want to go back in summer however I was just disappointed at paying full price for what was really nothing. I saw more and had a better more interesting time at Goliath Falls which was free.

I have always wanted to see the Eden Project and the Biomes did not disappoint as they are, beautiful and inspiring. Mr Smit and his crew should be rightly proud of what they have achieved, they are a triumph and well worth seeing - superb.
However, this was marred by the sculptures of Bacchus and the naked revellers showing an act of extreme cruelty to a dog. We understand that it was conveying a message regarding how badly people behave when intoxicated, but we don't want to see images of wanton cruelty on a day out. We already support environmental and animal charities and do what we can to help.
Like so many others, we are still stressed from loss of loved ones and also deeply grieving for the recent loss of our beloved rescue collie and this marred the day for us. The sculpture of two people torturing that dog haunts us. Like so many others, we needed respite and relief from an enjoyable day out, not a vision of cruelty to add to the stress and grief many of us have suffered lately. Perhaps that part of the Bacchus scene can be removed.
Regarding the catering - very unhealthy and very limited. The website still shows suitable food available in the Mediterranean restaurant. But on arrival at the biomes, we were told that this restaurant had been closed since the Covid outbreak. This left us with nothing suitable to eat. Had we known we would have brought a picnic.
The pizza counter and the drinks booth staff told me that the lunch box offered salads - they don't. When asked for a low fat meal, the lunch box offered cheese melts, pasty or pizza! Were they taking the proverbial!
There was nothing but pizza, pasties, cheese melts or burritos. No salads, no vegetables, nothing healthy or for those with essential dietary restrictions who need to avoid fatty food.
Families were also disappointed, going up to the counter for food only to walk away with nothing due to the lack of a children's menu.
We were not shown a menu with ingredients. This is now a essential, legal requirement to protect those with health or potentially fatal allergies.
The staff need better training and a catering manager needs to implement many changes to cater for the significant portion of society that can't eat junk food or families wanting to feed their kids.
There may have been more at the restaurant at the top, we don't know, but its a bit too late when you have reached the biomes.
However, I am glad I saw the biomes and was very impressed with the gargantuan efforts to create something so remarkable. So on the whole I am glad we went.

With climate problems etc. at the forefront nowadays of course, this is a creditable exercise indeed, but as a tourist attraction a very, very overpriced & hugely disappointing adventure. Added to this the insane car parking system which leaves you a very long way from the badly signposted entrance. Not great!

A beautiful place and our fault in that we didn’t read the accessibility statement sufficiently maybe. I went with my 82 year old mother and we parked in the third nearest car park but were walking down steep hills for twenty minutes before arriving by which time I was supporting my mother heavily because she couldn’t cope. We rested for an hour in the coffee shop and looked around the shop then endeavoured to go around the domes. Again ten minutes steep walk down into the rainforest dome which was a bit difficult to find the entrance to by which time once again my mother was unable to then go round the dome more than three or four minutes before feeling unable to walk any further. So we were worried by this time but then discovered a lift that would take you straight back up to the top which we didn’t see at the top to bring us down. When we got back to the entrance we were told that the park and ride had stopped working as it wasn’t in season but they would get a buggy for us. Whilst we were waiting two other groups also requested buggies to get back to their coach.
I had been really looking forward to this trip but I think the accessibility should be more obvious and there should be warnings that it’s not really accessible to elderly and disabled people.
Otherwise a very impressive place.